BENGALURU, India, Jan. 5, 2021 /PRNewswire/ -- RxDx Healthcare, a NABH accredited multi-speciality chain of 30 pre-hospital primary care centres across Bengaluru, won the Times Health excellence in Phygital Healthcare Services for 2020.
Anticipating the future necessity of telehealth far ahead of its time, the founder of RxDx, Dr Sunita Maheshwari, steered her brainchild towards the 'Phygital' (physical + digital) model of healthcare service delivery. When the pandemic struck India early this year, RxDx was well prepared to migrate its entire OPD consultation to the online platform, which enabled it to help patients outside of Bengaluru as well. For instance, the company now runs 33 nurse-assisted telemedicine nodes across 19 states in India.
Phygital COVID coverage by RxDx
During the pandemic, RxDx has seen a 500% increase in teleconsultations, 700% rise in home healthcare visits, has conducted over 20,000 COVID tests, and helped over 1000 patients through its COVID Care@home program. "I have been here for COVID-19 treatment, the staff is very nice and friendly. They treated me well. Doctors and coordinators were quite friendly and very responsive for all my queries via WhatsApp during isolation time. Thanks a lot," said Neena (patient's name changed).
Despite the hesitation patients felt about physical visits to the clinics during the pandemic's peak stage, RxDx remained open throughout the lockdown, unlike many. The company rapidly pivoted from being a pure brick and mortar chain of primary care clinics to become a phygital healthcare provider of clinic services and online consultations.
One of the Doctors received this feedback after a teleconsultation session. "Absolutely happy with the experience. Thanks for the time spent to identify the issues and prescribing the right set of medicines. Was a bit confused before the consultation, but the way you approached to do the diagnosis itself gave more confidence. Feel much better, and I'm sure henceforth I'll take this new opportunity of telemedicine, especially in this COVID-19 pandemic. This would be the ideal way of consulting your Doctor without going to crowded hospitals."
RxDx set-up home healthcare services and received an overwhelming response for their COVID Care @ home support to those undergoing home isolation. "We were well cared for with nurse (name withheld for privacy) meticulously calling us three times a day to ask about our health and wellness and escalating to the Doctor as necessary getting back with recommendations. We took the 11-day recovery package offered. RxDx has got a good facility for renting out blood pressure and oxygen monitoring equipment. Our COVID period ended in 14 days," said a patient who wished to remain anonymous.
"We had taken COVID package. Excellent service, monitoring, and guidance from their team. Also, timely delivery of medicines as part of the package," another patient confirmed.
RxDx has delivered medicines at the patients' doorsteps and to corporate facilities via its e-pharmacy. Well-trained nurses visited the patients' houses to administer vaccines. Lab technicians have collected samples from apartments and residences. RxDx also covers Paediatric echo services in hospitals via telecardiology.
Ashok (name changed) reviewed, "The consultation over the phone with Doctor was such a lifesaver despite the call being ad hoc. The coordinator was very prompt. From booking home visit for blood test sample collection to reports and feedback, it was flawlessly organised. Thanks, and kudos."
RxDx rapidly adapted to the digital world while keeping its physical clinics open. This mixed model reflects what RxDx stands for: Taking Care of your Health. Everywhere. At your home, online, in our clinics.
This demonstration of being able to evolve to meet community needs both online and physically earned the company this award for excellence in phygital healthcare services 2020 by TOI.
RxDx (www.rxdx.in) is a chain of 30+ multispecialty healthcare facilities with its two main branches situated in Whitefield and Malleswaram, Bengaluru. It was founded in 2007 with a mission to provide pre-hospital care to communities. As premium healthcare providers in Bengaluru, primary care is the backbone and family doctors are the bedrock at RxDx. RxDx delivers the best health outcomes, at an optimal cost, and with great patient satisfaction. It has also partnered with over 100 corporates, manufacturing facilities, insurance companies, educational institutions, sports academies and social organisations for providing a range of healthcare services.
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