TCS designs new customer engagement process; stock ends positively

Tata Consultancy Services (TCS), a leading provider of IT services, consulting & business solutions, announced today that it has designed a novel customer engagement process for Alcatel-Lucent Enterprise (ALE), a software company headquartered in Colombes (France). This process has enabled ALE to improve its sales and boost revenue growth.   

ALE wanted to redefine and boost the customer & partner experience to build long-lasting relationships. Hence, it collaborated with TCS with the aim of redesigning its customer engagement processes across the value chain and revitalising its association with more than 2,800 business partners spread across the globe.    

The information-technology giant, TCS helped ALE achieve these objectives by keeping a renewed customer-centric approach, which aided the latter in serving the customers efficiently and delivering consistent & enhanced experiences, thereby improving the enterprise’s (ALE) agility.   

At the time of market closing on Friday, the share price of TCS stood at Rs 3,271.70, which was an increase of 1.73 per cent over the previous day’s closing price of Rs 3,216.05 on BSE.